Shipment & Delivery
Does the price include shipping?
Orders are shipped free of charge above a certain amount. Shipping costs differ depending on the country of destination.
- For Belgium & the Netherlands: 6.95 Euro. Orders above 50 Euro are shipped free of charge.
- For France, Germany & Luxembourg: 6,95 Euro. Orders above 75 Euro will be shipped free of charge.
- For Austria: 9,95 Euro. Orders above 100 Euro will be shipped free of charge.
- For Switzerland, a standard shipping cost of 9,95 Euros will be charged.
What is the delivery time?
When placing your order and in your order confirmation you will see the expected delivery time. As soon as your order has been shipped, you will receive a confirmation with a Track & Trace code, which you can use to track the shipment. Via this link you can find the exact delivery date once it has been scheduled by the courier.
Which countries do you deliver to?
Wowwy gift boxes are currently shipped to Belgium, the Netherlands, France, Germany, Luxembourg, Switzerland & Austria.
I gave the wrong address when paying. What should I do?
Please check your recipient's address before placing your order and also carefully check your order confirmation email to make sure everything is correct. If you accidentally entered the wrong shipping address, please contact us so that we can make any changes to the shipping address as soon as possible before shipping.
However, once a package leaves our warehouse, we are unable to make any changes to the shipping address and unfortunately cannot provide a replacement or refund for that order. However, if your package is returned to us due to an incorrect delivery address, we will let you know immediately and will be happy to provide a full refund.
My package could not be delivered to the recipient. What happens now?
If a package cannot be delivered or is refused by the recipient, it will be returned to us by the shipping partner. When we receive the return, we will send you an email. The purchase amount will be transferred to your bank account within 7 days. Standard shipping costs & a processing fee of 3 Euro will be deducted.